How to Return
Refunds and Exchanges
I offer a 15 day refund policy. if you are not completely satisfied with your purchase I will refund your money (excluding shipping costs). You can also request a different design as well. Just return your order and I will send you the design of your choice (must be of equal cost).
I want you to feel confident in your decision to buy from ResinHeavenUSA, consequently, your satisfaction is extremely important to me. If you have ordered a custom order, unfortunately, I cannot offer a refund. Say for instance, I had to create a new mold for you because you required a size I do not presently offer - well, that process would incur extra costs not built into my normal orders cost structure. Anyway, I am confident that you will be very happy with your purchase - but if you are not - rest assured I will take care of you.
Shipping costs for Domestic orders are based on the final cost of your order and will be calculated for you upon placing order. (You will have an opportunity to review before you place your order).
I will alert you when I have shipped your order. I ship USPS First Class and also expedited shipping if you need your order sooner.
Shipping costs for International orders are based on the final cost of your order and will be calculated upon placing your order. (You will have an opportunity to review before you place your order).
International Shipping Info order ships from the USA:
FEES AND TAXES: International customers are responsible for any and all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and other fees collected by the destination country. Additional charges for customs clearance will be the sole responsibility of the recipient as we have no control over these charges. Customs policies and taxes/fees vary greatly between countries."